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eMerge - One Solution with multiple applications
Revenue Generation
- Launching new products /services
- Contacting “sleeping” customers with new offers
- Upsell of services
Customer Relations
- Announcing planned maintenance
- Customer surveys – with specific interactive questions – with integrated SLA-based transfer to CCC
- Confirming installation appointments
- Contract Renewals – putting customers in direct contact with a CCC agent
- Credit card renewals